Shipping

Everything is available for pick-up at one of our 2 shops in Toronto and almost everything is available to ship except for items that are too fragile to travel.

We ship anywhere in the world with FedEx, DHL or Canada Post.

If you are looking for products that are not available in our online store, please contact us with a wish list and we will see what we can do for you pronto.

We try to process all the orders same day but during our busy seasons, due to the huge amount of orders yours could take up to 3 business days to be done. If you would like to choose a specific date to have the order shipped or delivered you can add a little note for us on the Shopping Basket page before doing the checkout.

Local Delivery 
• In store pick up at either of our two locations

Are you in the doghouse? Forget your Mom's birthday? Need an extra speedy shipment within the GTA? We've got your back. If you order Mon-Fri, before 11:30 EST, we can send a dedicated courier out to deliver your chocolate before 6pm same day. 
• Toronto and GTA (North York up to Steeles, Etobicoke up to The East Mall, Scarborough up to Meadowvale Road). We use a third-party local courier that will deliver chocolate straight to your office or home. Cost: approx. $15 downtown, $20-30 for farther out regions of the Greater Toronto Area.

Shipping Options 
• Canada (including Toronto and GTA) – Canada Post or FedEx

• International – DHL Express (as much as we wish for a free trade agreement with the entire world, for orders shipping outside of Canada we are not responsible for any customs charges and delays that may ensue).

All packages are sent with a signature required to ensure your chocolate makes it to you in one piece – if you request we send it with no signature required, we are not responsible for any lost or stolen packages.

Cut Off Times 
• Local hand delivery (Toronto and GTA) – Orders placed before 11:30 EST Mon-Fri will be sent same day by 6pm. Orders placed after 11:30 EST will be processed the next business day. We do not do deliveries on weekends or holidays.

• Parcel mail (Canada and international) – Orders placed Mon-Thu before 1:00 EST will be shipped that day. Orders placed after Thursday at 1:00 will be processed the following Monday – we don't ship via parcel mail on Fridays to avoid your chocolate sitting in a warm warehouse over the weekend.

During our busy seasons, due to the huge amount of orders yours could take up to 3 business days to be processed but our team will make all the efforts to not exceed more than that.

Chocolate Melts 
Heat and humidity are like kryptonite to chocolate. To have your product arrive in perfect condition we only ship express post in the hotter months with reusable ice packs or/and insulated foil lined boxes packed which unfortunately comes at a higher cost.

Summer months: Express only 
Cooler months: Ground or Express

Returns 
Sorry, due to health and safety reasons, we cannot accept returns on chocolate.