Shipping

Dear Chocolate peeps,

Thank-you for supporting us and small businesses up until now. Unprecedented times, please be assured we are doing everything within our power to provide a safe environment for you to continue to enjoy chocolate. All our chocolate is made in production rooms that are sealed environments and we will be even more fanatical about keeping them secure and safe. Shipping of chocolate will continue as more and more people are working at home or practicing social distancing. 

We ship anywhere in the world with FedEx, DHL or Canada Post.

*** We are advising customers across the country to expect delays with their parcel deliveries. The heavy incoming parcel volumes, combined with the important safety measures the couriers have implemented in their processing facilities, mean it is taking longer to process

*** To eliminate customer interactions at the door, couriers are not asking for signatures at delivery. We are not responsible for any lost or stolen packages if the tracking information indicates it has been delivered.

If you are looking for products that are not available in our online store, please contact us with a wish list and we will see what we can do for you pronto.

We try to process all the orders up to 4 business days. If you would like to choose a specific date to have the order shipped or delivered you can add a little note for us on the Shopping Basket page before doing the checkout.

How will your chocolate get to you during the pandemic? 

  • CURBSIDE pick up at our factory (77 Brock Avenue)
  • SHIP FOR FREE within Canada (min $50 order)
  • FREE PORCH DROPS (min 50$ order, East of Jane, South of 401, West of Victoria Park.) Apt/Condo peeps, please please answer your phone so we can meet outside for a contactless delivery outside, we will not be going into any buildings or leaving packages with concierges (unless your building has a policy in place that the concierge will accept packages on your behalf)
  • INTERNATIONAL- we ship mostly through DHL to get you peeps chocolate all over the world (as much as we wish for a free trade agreement with the entire world, for orders shipping outside of Canada we are not responsible for any customs charges and delays that may ensue).

How do I pick-up curbside at your factory?
Curbside pick-ups are available Tuesday-Friday 12pm-4pm at our factory, located at 77 Brock Ave

  1. On the day you selected please text us at 647.370.6506 with your order number and name 10 min before you come.
  2. We will put your beautiful treats safely outside the front entrance so it's ready for you to grab and go.
  3. Take your chocolate home suspend reality and go into a bubble of bliss- it's that easy.

Cut Off Times 

• Local hand delivery (Toronto and GTA) – Orders will be processed next 2-4 business days. We do not do deliveries on weekends or holidays.

• Parcel mail (Canada and international) – Orders will be processed next 2-4 business days. - we don't ship via parcel mail on Fridays to avoid your chocolate sitting in a warm warehouse over the weekend.

Orders will be processed next 2-4 business days but our team will make all the efforts to not exceed more than that.

Chocolate Melts 
Heat and humidity are like kryptonite to chocolate. To have your product arrive in perfect condition we only ship express post in the hotter months with reusable ice packs or/and insulated foil lined boxes packed which unfortunately comes at a higher cost.

Summer months: Express only 
Cooler months: Ground or Express

Returns 
Sorry, due to health and safety reasons, we cannot accept returns on chocolate.