Shipping Info

Online ordering

It's easy to order online. 

How will you get your chocolate? At check out choose:

  • pick-up at any of our 3 locations.
  • Within Toronto, porch dropped with a local courier.
  • Within Canada. As of Nov 15th 2024 Canada Post is on strike and is no longer an option to ship within Canada. Your package will be sent with an alternative courier. During the strike we will not be able to ship to PO boxes. Thank-you for your support and patience during the strike.
  • International. Shipping anywhere in the world except Brazil, Russia, and Spain due to import regulations.


Pick-up at any of our 3 shops:

At check-out choose the location you would like to pick-up from and choose the day that is convenient for you to pick-up on. It's super easy and the fastest way. 

Peeps please don't forget!
Your chocolate will be ready for you on the day you specify. No show orders will be held for the time your items are still fresh or up to a month. Sorry no refunds or replacements on orders that have not been picked up.

3 locations to choose from

Chocolate Factory pick-up

Pick up window:  Tue 11am - 4:30pm / Wed-Sun  12pm - 6pm

  • The chocolate factory is located at 77 Brock Ave. couple blocks South of Dundas Street West Google map

King Street pick-up

Pick up window: Tues- Sat 11am - 6pm 

  • The shop is located just West of King and Spadina on the South side Google map. 

 Distillery District pick-up

Pick up window: 11am - 7pm, every day

  • The shop is located in the Distillery District, we are closer to the Cherry St entrance of the site Google map 


Local Delivery:

At check-out choose Local Delivery.

We work with AlwaysOT a third party courier to deliver chocolate directly to your home.

  • Your chocolate will be delivered within 1-3 business days of placing your order. You will receive an email before noon the day your chocolate will be delivered. 
  • The courier has a delivery window of 5pm-10:30pm. If you need your chocolate delivered before 5pm please leave a note in the special instructions field on the check-out page.
  • On the day of delivery please answer your phone in case the driver needs to reach you.
  • If your package is a gift to someone other than yourself, please fill out the recipients details in the delivery fields at check out.

What area does the courier deliver to?
The courier delivers throughout the GTA and to cities and towns close to Toronto. You can search for your address on this map to see if you're within our boundaries.

Missing packages
If there is nobody to receive the package provide a safe place for couriers to leave your box. If your box is missing and it is marked as delivered.

  • check with neighbours/family/roommates to see if they might have picked up the box for you. 
  • Open a claim with the shipper. 
  • File a police report. File a home insurance/renter's insurance claim.


Shipping:

Chocolate shipping will go out with the couriers Mon to Thurs. Please allow us 2-5 business days to organize and pack up your chocolate for safe travel. You will receive a confirmation once your package has shipped.

What couriers do you use?
DHL, FedEx, Purolator & Canada Post. Please track your packages carefully and provide a safe place for couriers to leave your box if you are not home, we are not responsible for stolen packages. 

International: Most parcels ship via DHL. Although we wish for a free-trade peaceful world this is beyond our capabilities. We are not responsible for any delays, or custom charges associated with crossing borders. We are not able to ship to Brazil, Russia, and Spain due to import regulations.

Shipping Surcharges: for flat Rate shipping in Canada surcharges may apply to hard to reach destinations that are remote or island addresses, or for overweight and oversize orders.

Things out of our control
We are not responsible for:
  • Customs charges for International shipments.
  • Shipper delays due to severe weather, customs, delays due to couriers reporting excessive parcels moving through the system due to strikes or any other out of the ordinary occurrences beyond our control.
  • Packages marked as delivered by the courier. 
Missing Packages
Please track your packages carefully and provide a safe place for couriers to leave your box. If your box is missing and it is marked as delivered,
  • check with neighbours/family/roommates to see if they might have picked up the box for you. 
  • Open a claim with the shipper. 
  • File a police report. File a home insurance/renter's insurance claim.


Gelato:

The Distillery and King shops serve gelato or you can pre-order for pick-up on the web shop. Gelato is not available for delivery due to melting.

Do I have to eat it right away?

Fresh scoop gelato from all 3 shops are soft and ready to go in your mouth.

For pick-ups we've brought the temperature down on the babies to allow you some time to get your precious sunshine home. If you want to eat it right away just bask in the sun for 10 min and dive in.

I need chocolate too

No problem, we can pack your chocolate and gelato up into one big beautiful bounty for you to pick-up all at the same time.

Bonus points

Bring a cooler loaded with ice packs. There's reusable cool kits for sale that will also buy you precious gelato traveling time.

 

Returns

Unfortunately due to health and safety reasons we are unable to accept/refund chocolate once it has left our facilities (shipping and retail store purchases).