Shipping

Dear Chocolate peeps,

Thank-you for supporting us and small businesses up until now. Unprecedented times, please be assured we are doing everything within our power to provide a safe environment for you to continue to enjoy chocolate. All our chocolate is made in production rooms that are sealed environments and we will be even more fanatical about keeping them secure and safe. Shipping of chocolate will continue as more and more people are working at home or practicing social distancing.

We ship anywhere in the world with FedEx, DHL or Canada Post.

If you are looking for products that are not available in our online store, please contact us with a wish list and we will see what we can do for you pronto.

We try to process all the orders up to 4 business days. If you would like to choose a specific date to have the order shipped or delivered you can add a little note for us on the Shopping Basket page before doing the checkout.

Local Delivery 
• Toronto and GTA (East of Jane Street, South of Highway 401, West of Victoria Park). We use a third-party local courier that will deliver chocolate straight to your office or home. Cost: approx. $20 downtown. 

Shipping Options 
• Canada (including Toronto and GTA) – Canada Post or FedEx

• International – DHL Express (as much as we wish for a free trade agreement with the entire world, for orders shipping outside of Canada we are not responsible for any customs charges and delays that may ensue).

All packages are sent with a signature required to ensure your chocolate makes it to you in one piece – if you request we send it with no signature required, we are not responsible for any lost or stolen packages.

Cut Off Times 
• Local hand delivery (Toronto and GTA) – Orders will be processed next 2-4 business days. - we do not do deliveries on weekends or holidays.

• Parcel mail (Canada and international) – Orders will be processed next 2-4 business days. - we don't ship via parcel mail on Fridays to avoid your chocolate sitting in a warm warehouse over the weekend.

Orders will be processed next 2-4 business days but our team will make all the efforts to not exceed more than that.

Chocolate Melts 
Heat and humidity are like kryptonite to chocolate. To have your product arrive in perfect condition we only ship express post in the hotter months with reusable ice packs or/and insulated foil lined boxes packed which unfortunately comes at a higher cost.

Summer months: Express only 
Cooler months: Ground or Express

Returns 
Sorry, due to health and safety reasons, we cannot accept returns on chocolate.